We offer free delivery within the Rhode Island, Massachusetts, and New York areas. For shipping outside of these regions, a shipping fee may apply, which is subject to the location of delivery. Please note that we strive to provide the most competitive shipping rates available. If you have any specific inquiries regarding shipping fees to your location, feel free to reach out to our customer service team for assistance.

We offer a variety of convenient payment options to cater to our customers’ preferences:

• Cash on Delivery (COD): For local orders, we gladly accept cash upon delivery for your convenience.

• Online Orders (Shipping): For shipping orders, we accept the following payment methods:

  • Credit/Debit Cards: We accept major credit and debit cards for secure online transactions.
  • Cash App: Customers can make payments seamlessly using Cash App for quick and hassle-free transactions.
  • Venmo: Enjoy the ease of paying with Venmo, a popular digital wallet platform.
  • Zelle: Make payments directly from your bank account using Zelle for added convenience.
  • Chime: Customers can utilize Chime for secure and straightforward transactions.

Rest assured, whichever method you choose, we prioritize the security and ease of your transactions. If you have any further inquiries regarding payments, feel free to reach out to our customer support team.

We strive to ensure prompt delivery to all our valued customers:

• Local Delivery: For local orders, we typically schedule delivery within 1-2 business days from the time of your purchase. Our efficient local delivery service aims to get your order to you swiftly and conveniently.

• Shipping: Orders for shipping are processed Monday through Thursday. We understand the importance of timely delivery, which is why we utilize next-day delivery services to expedite your shipment. Depending on your location, you can expect your package to arrive shortly after dispatch.

Please note that delivery times may vary based on factors such as location and unforeseen circumstances. Rest assured, our team works diligently to ensure your order reaches you in a timely manner. If you have any specific delivery inquiries or requests, don’t hesitate to contact our customer support team for assistance.

At East Coast Clone Shop, we take the security and privacy of our customers very seriously. We have implemented robust measures to ensure a safe and secure shopping experience:

• Encryption: We utilize industry-standard encryption technology to safeguard your personal and financial information during transmission. This means that all data exchanged between your device and our servers is encrypted, protecting it from unauthorized access.

• Secure Payment Processing: Our online shop is integrated with trusted payment gateways that comply with stringent security standards. When making a purchase, your payment details are processed securely, minimizing the risk of fraud or unauthorized transactions.

• Data Protection: We adhere to strict data protection policies to safeguard your information. Your personal data is treated confidentially and is only used for the purpose of fulfilling your orders and providing you with the best possible shopping experience.

• Compliance: We are committed to complying with relevant data protection regulations, such as the General Data Protection Regulation (GDPR), to ensure the lawful and transparent processing of your personal data.

Rest assured, when you shop with us, your data is protected every step of the way. If you have any further questions regarding our security measures or data protection practices, please don’t hesitate to contact our customer support team.

Once your order is placed, we initiate a seamless process to ensure a smooth and satisfactory experience:

1. Order Confirmation: Upon placing your order, you will receive an email confirmation containing the details of your purchase, including the items ordered and the total cost.

2. Delivery Schedule Confirmation: For local orders, a representative from our team will promptly contact you to finalize the delivery schedule. We understand the importance of convenience and aim to accommodate your preferred delivery time.

3. Meeting with Nursery Manager: At the scheduled time and location, our nursery manager will personally meet you to fulfill your order. Whether it’s selecting the perfect plants or providing expert advice, our team is dedicated to ensuring your satisfaction.

4. Quality Assurance: Before finalizing the transaction, our nursery manager will ensure that your order meets our high-quality standards. We take pride in offering premium products and strive to exceed your expectations.

5. Payment Processing: Once you are satisfied with your order, our team will process the payment securely and efficiently. We accept various payment methods to accommodate your preferences.

6. Feedback and Support: Your feedback is valuable to us. We encourage you to share any comments or concerns regarding your experience. Our customer support team is also available to assist you with any post-purchase inquiries or assistance you may require.

At East Coast Clone Shop, we are committed to providing exceptional service from order placement to delivery. If you have any further questions about the post-order process, please don’t hesitate to reach out to our dedicated team.

Absolutely. At East Coast Clone Shop, we understand the importance of having a record of your transactions. Upon request, we are happy to provide you with an invoice for your order. Simply reach out to our customer support team, and they will promptly assist you in obtaining the necessary documentation.

Our goal is to ensure transparency and convenience throughout your shopping experience. If you have any further questions or require assistance with invoicing, please don’t hesitate to contact us. We’re here to help!